Check out our latest blogs below!
Think about running a CCC / BDC based on KPIs With our knowledge and experience from the #DCDW Virtual BDC, we regularly exchange ideas with dealers who have their own Customer Contact Center (CCC) or Business Development Center (BDC). These are almost always professional and passionate dealers who want to get the most out of […]
Maximum success with a qualified lead is done with the transfer! Leads come in many shapes and sizes. Every lead, including the leads that you get from a CCC or BDC (internal or external), is unique. The best chance of a successful conversion is the qualified lead, so a lead that has already been prepared […]
5 tips for better conversion in telephone leads The most successful car sellers know: the very best lead with the most chance of a sale is the telephone lead. At the same time, it is not only the lead with the highest conversion, but also the lead that is most mistreated within our industry. With […]
Research from 2dehands.be/2ememain.be shows that there is still a lot to be gained for dealers Recently, in association with 2dehands.be/2ememain.be, we organized a #DCDW- Digital Car Dealer Workshop in Brussels for Belgian car companies. For a full audience, Christophe Grosjean presented a research on lead follow-up on behalf of 2dehands.be. How do professional car companies […]
Are you transparent, fast and do you have the attention of the customer? That is of upmost importance in 2017! Many dealers and car companies often ask me how they should set up their online environment and what is really important these days. Apparently, it’s known that it is only a matter of time before, […]
Case: your own conversion funnel; fuel for online marketing success A relevant conversion funnel is necessary for better online marketing. In this case, for Nieuweautokopen.nl (part of Marktplaats), I will show how we convert our (antique) AIDA or Touch / Tell / Sell funnel into much more relevant metrics, step by step, and what you […]
What solution did you come up with for your leads during the summer holiday? In the summer months it is always exciting what happens to leads. With minimal staff, things that are least fun and interesting are hardly done, let alone that they are done well. Where does that wisdom come from? I have experienced […]
Call Track Manager gives you insights, even if it is unwanted… Recently we started with the Call Track Manager, a new service that, besides specific telephone numbers for your marketing efforts, will also get the inbound calls screened. In other words, the virtual BDC of the #DCDW records the conversations and listens to them for […]
A lead time of an average of 28 days on the used car stock is the norm rather than an exception! In the Netherlands, a car company that is successful in selling used cars sells its stock 6 times a year. However, most companies will score between three and four times. That means that you […]
Online Rule 1: Call first, email second We all know that the salespersons that are most successful in following up online leads in the automotive industry do not mail the prospects, but they always call first. With calling alone you are not there yet. Why do you call? What can you expect and what do […]
